Terms and Conditions

  1. Carpet tile images displayed in our online shop may not reflect the true colours, please use images as a guide.
  2. Samples are available on request, please use our contact form.
  3. Goods are dispatched after funds have cleared.
  4. Claims for shortage or damaged goods in transit must be notified to us within 48 hours of delivery.
  5. All delivery times are approximate. We will not accept any financial demands for late or incorrect delivery.
  6. Our website is updated regularly, with limited stock of each item. We will contact the customer if goods ordered and paid for are out of stock or sold out to offer an alternative product or a refund of the payment. Piles of Tiles has no liability with this process by way of compensation, this is our normal business process. This does not affect your statutory rights as a customer.
  7. We take no responsibility for payments being made for goods that are out of stock or sold out.
    In that case we will contact the customer and offer an alternative or a refund of the payment made, but the company shall have no liability to pay any money by way of compensation. This does not affect your statutory rights as a customer.
  8. We recommend that you wait until your tiles are delivered before booking a fitter.
  9. During checkout, we ask for a contact number and email address, please ensure these are correct. We may need to contact you regarding your order or delivery details.
  10. We will not pass on your details to third parties, other than to arrange delivery.
  11. All our prices include VAT.

Returns Policy and Procedure

For website, mail and phone order sales:

  1. We accept return requests within 14 calendar days of delivery (cooling off period).
  2. Please notify us of your intention to return a product.
  3. You must return within 14 days of telling us you want to return the product.
  4. Shipping costs for a return are your responsibility.
  5. On receipt of goods, you will receive an immediate refund.

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